Transformative Takeover of Cleaning Services at Milexia UK

The Brief


Milexia UK, a leading distributor of electronic components and systems, faced challenges with its existing cleaning service provider. Issues included inconsistent cleaning standards, unreliable staff attendance, and a lack of environmentally friendly practices. To address these concerns, Milexia UK decided to switch to CleanKing, a cleaning company known for its high standards, reliability, and commitment to sustainability.

CleanKing aimed to achieve the following objectives upon taking over the cleaning services at Milexia UK:

Enhance cleaning standards: Improve the overall cleanliness and hygiene of Milexia UK’s facilities.
Ensure reliability: Provide a reliable and dependable cleaning service.
Promote environmental sustainability: Implement eco-friendly cleaning practices.

The Solution


Initial Assessment and Transition Plan
CleanKing conducted a thorough initial assessment of Milexia UK’s facilities to understand the specific cleaning requirements and identify areas for improvement. This assessment included:

Evaluating the current state of cleanliness.
Identifying high-traffic areas that required more frequent cleaning.
Assessing the existing cleaning schedules and procedures.
Based on this assessment, CleanKing developed a customised mobilisation plan, which included:

Staff Training: Training new cleaning staff to adhere to CleanKing’s high standards.
Schedule: Prepare cleaning schedule to ensure thorough and timely cleaning of all areas.
Equipment: Introducing cleaning equipment and eco-friendly products and chemicals.

Enhancing Cleaning Standards

To elevate the cleaning standards at Milexia UK, CleanKing implemented the following measures:

Comprehensive Training: All cleaning staff underwent rigorous training in modern cleaning techniques, hygiene standards, and the proper use of cleaning products and equipment.
Regular Inspections and Audits: CleanKing established a schedule of regular inspections and audits to ensure cleaning standards were being met. Any issues were promptly addressed with corrective actions.

Detailed Cleaning Procedures: CleanKing introduced detailed cleaning procedures, specifying the frequency and methods for cleaning different areas, from office spaces and toilets to high-touch surfaces and communal areas.

Ensuring Reliability

Reliability of the cleaning service was an important area of improvement for Milexia UK. CleanKing addressed this through:

Dedicated Area Manager: Assigning a dedicated area manager to Milexia UK who served as the primary point of contact, ensuring quick resolution of any issues and maintaining open communication.
Mobile Cleaners: Establishing a plan to cover for any absences or
unexpected vacancies, ensuring that cleaning services were never interrupted.

Promoting Environmental Sustainability

CleanKing’s commitment to environmental sustainability was a significant factor in their selection by Milexia UK. The following eco-friendly practices were implemented:

Environmentally Friendly Products: Replacing conventional cleaning chemicals with biodegradable and non-toxic cleaning products. These products were not only safer for the environment but also reduced health risks for employees.
Energy-Efficient Equipment: Utilising energy-efficient cleaning equipment to minimise electricity consumption and reduce the carbon footprint of cleaning operations.
Waste Reduction and Recycling: Implementing a comprehensive waste reduction and recycling program. This included the proper segregation of recyclable materials and the use of reusable cleaning cloths and mop heads.

The Outcome


Improved Cleaning Standards – The implementation of CleanKing’s detailed procedures and training programs led to a noticeable improvement in the cleanliness and hygiene of Milexia UK’s facilities. Regular audits and inspections ensure that high standards were consistently maintained, resulting in a cleaner and more inviting workplace for employees and visitors alike.

Reliability – CleanKing’s introduction of a dedicated area manager significantly improved the reliability of the cleaning services. Milexia UK experienced fewer disruptions and received consistent, high-quality service. The mobile cleaners plan effectively handled any staffing shortages, ensuring uninterrupted service delivery.

Environmental Impact – The switch to green cleaning products and energy-efficient equipment significantly reduced the environmental footprint of Milexia UK’s cleaning operations. The waste reduction and recycling program further contributed to the company’s sustainability goals. These efforts not only benefited the environment but also enhanced the company’s reputation as a responsible and forward-thinking company.

CleanKing’s takeover of the cleaning services at Milexia UK shows how a focused and strategic approach can lead to substantial improvements in service quality and reliability, while also promoting environmental sustainability. The partnership between Milexia UK and CleanKing has set a new benchmark for cleanliness, dependability, and eco-friendly practices, showcasing the positive impact of aligning corporate values with operational excellence.

Agreed KPIs

The cleaning and related services are managed to an agreed Service Level and appropriate Key Performance Indicators are constantly monitored to continuously improve the quality of the cleaning standards and levels of service. This guarantees a consistent high level of service and client satisfaction as well as providing real value for money.

CleanKing Training

On site staff are trained regularly, with particular focus on Health and Safety, environmental and security considerations. This contributes directly to reduced staff turnover, improved morale and greater staff engagement resulting in improved cleaning standards and service.

Flexible Workforce

All CleanKing staff have a professional, proactive and ‘can do’ attitude combined with a flexible approach to all client requirements. Emergencies and absences in an education environment are common and full cover is expected and always provided for all planned and unplanned absences as standard.