Hawley Primary School

The Brief

Hawley Primary School is a thriving school and is jam-packed with a dedicated and hardworking team who work closely to ensure their children are happy, confident, and ambitious during their time there. The evolving school environment is inspiring and innovative, where pupils, staff, parents, and community work collaboratively to create a strong team committed to giving children the best possible start to life-long learning.

Hawley Primary School were looking to change their cleaning services supplier to improve the wellbeing, environment, and safety of all their pupils, staff and visitors. The school had been lacking in a reliable, well-managed cleaning service for some time. Communication with the existing company was very poor and their requests, concerns and general response was severely failing. This had a clear knock-on effect to the drop in cleaning standards and management of the onsite teams.

The Solution

There were several approaches that needed immediate and gradual changes to allow the service to be improved. This was to allow a swift initial improvement and ensure the wellbeing of our staff was understood. CleanKing introduced a site-specific cleaning schedule and a clear to understand specification. This not only helped the onsite team with the role required but also the school, who had clarity as to what cleaning areas were done and when.

A full induction, GAP skills analysis and regular training were introduced to ensure that the team were fully aware of the processes and standards that are expected of CleanKing and the School. This grew the relationship quickly between CleanKing and the on-site team as it proved that we show a vested interest in their role and were willing to give them all they needed to do the job properly.

CleanKing installed a time and attendance system that removed the old pen and paper register style format, which was sometimes a victim of abuse/falsifying. This enabled a real time understanding of who was on site, at what times, and importantly that they all left safely and securely at the end of their shifts.

A ‘Comments Book’ was left so a direct communication between the School and on-site team was available – this is key to advising of any requests, security/damage concerns, events and many more. This does not let areas escalate throughout the month.
As there was a language barrier between some of the team, we also translated the site pack, employee handbooks and specification into their native language so they were not confused or worried. This small gesture has had lasting results.
Alongside the above, we have installed other measures that have had a successful outcome.

The Outcome

The “Back to Basics” approach was certainly key to the success of the changes we made.

Being able to introduce innovations, specifications and working with the onsite team collectively has delivered a far improved result from the start. The School have a more reliable service, communication is swift and responsive, plus the invoicing is without errors.

Agreed KPIs

The cleaning and related services are managed to an agreed Service Level and appropriate Key Performance Indicators are constantly monitored to continuously improve the quality of the cleaning standards and levels of service. This guarantees a consistent high level of service and client satisfaction as well as providing real value for money.

CleanKing Training

On site staff are trained regularly, with particular focus on Health and Safety, environmental and security considerations. This contributes directly to reduced staff turnover, improved morale and greater staff engagement resulting in improved cleaning standards and service.

Flexible Workforce

All CleanKing staff have a professional, proactive and ‘can do’ attitude combined with a flexible approach to all client requirements. Emergencies and absences in an education environment are common and full cover is expected and always provided for all planned and unplanned absences as standard.